I should've read the reviews before going. The facility is nice and clean and massage rooms are spacious but most of the people there are terrible. I went with my sister and we did the whole spa package. Her nail artist Maria was very sweet, attentive and good but not the other staff. Her masseuse talked to her throughout the entire massage and made it difficult to relax. My masseuse kept talking to herself and complaining about how tired she was. While I personally feel bad for her I think the company should've made sure to staff someone who was more well rested. She also said another staff member at the spa was her enemy which seemed very unprofessional to me. On top of that when we asked how much the nail art was Maria said $5 but when we checked out they told us $20 which was a very sneaky way of doing business because they turned around and said $5 per nail. Even Maria felt bad because that's clearly not the instructions she received from the company. We ended up paying what they demanded but I'm not even sure how much Maria will get from that when she did all the work. Feels like the company is going to take all of it. The company has good equipment but very poor client services over all. When it was supposed to be a nice relaxing day it didn't turn out to be that way at all. Not to mention I could hear people talking outside the whole time during my massage as well. Not sure how long Maria will be there but I would not recommend anyone else. The front desk staff are terrible.
I had a wonderful experience! Massage, deluxe mani pedi. It was relaxing!
So I found this spa on groupon, and I snagged a deluxe mani pedi for my mother and I. Honestly, I enjoyed myself. The owner seemed polite and low-key. The building itself isn't the most fancy, but it seems that they do their best to keep it clean and inviting. It was homey and I didn't feel intimidated at all walking into the building. The two ladies that assisted us where honestly so sweet and sociable. They knew what they where doing, most notably when my mother mentioned that she had a broken nail and they took care to be extra gentle with it. I chose gel polish for my fingers and normal polish for my toes. I couldn't be happier with how they turned out and I cant wait to show them off this holiday season. Thank you so much! I hope we will be back soon.
The salon costs more than the average place and has much less to offer. When booking a day for a mani/pedi I told them I was going to purchase a groupon and use it that day. They made me pay right away over the phone instead of just purchasing the groupon online. Walking into the salon I see why they want to secure that money right away. It looks straight out of 1980, all mauve and dated. I can deal with that if everything was clean but it's not. I'm not sure they properly clean their tools for the nails which is a big concern. The lady cut my cuticle and I was bleeding. The instruments were just laying out and I'm not sure had been sanitized. They don't have much of a selection for colors. I upgraded my groupon from regular polish on my fingers to gel and the upgrade was an additional $29. Two of the gel colors I wanted were not available. Also I had to wait on my friend for her to get her nails done first because they only have 1 lamp! They said they had 2, but one broke and the owner is slow to replace it. They also don't have one of those lights to put your feet under to dry your regular polish and my toes ended up smudged and look bad. They said they use a quick dry top coat and it's just as good, but clearly it's not. So it ended up totaling $75....and that's with the groupon! Granted I left a $10 tip because I understand it's not the nail techs fault. Yes, she cut me. However mistakes happen. She was nice and it was an accident. She was working with what she had. The front desk receptionist is also not helpful. Someone took our coats when we came in and we had to remind them like 3 times that we didn't know where our coats were placed before she got up to get them so we could leave. The owner needs to implement changes. I definitely wouldn't return there. All I wanted was to be pampered before the birth of my baby in a few days. But yikes, what an awful experience.
How are they still in business???? I should have read the reviews as well. Bad service is an understatement rude is a compliment. I purchased a Groupon asked for an upgrade for a gel manicure with a pedicure, however within 12 hours the gel had peeled off like Glue. When I called back to ask for a refund I was told I could get one and I just had to come in. When I did come in I was told absolutely not I would never get a penny back. I asked to talk with the owner the owner was not available at the time. Then I spoke with the owner on the phone he agreed to return the money I spent on the upgrade. But refuse to give me a full refund. I had depended on the them for very professional work and I had to at the last second find a place to get nail polish and do the job myself. When I pushed for a full refund the owner told me I was "EVIL" "A THIEF" and told me to GO TO CHURCH. Next, he said "And now you're not getting anything back zero nothing." I spent over $75 for this mani pedi. It was the worst experince I have ever had going to a mani pedi. I WOULD HIGHLY AVOID GOING HERE UNLESS YOU WANT TO WAS YOUR MONEY AND TIME!!!!
Aj S Spa Millennium is a US Hair Care Studio based in Beachwood, Ohio. Aj S Spa Millennium is located at 3365 Richmond Rd, Beachwood, OH 44122, USA.
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