It is a nice gym with nice equipment but the staff has no regards for the customers. The child center would not allow me to bring my child in during the open hours indicated on the door because of staffing. Why advertise what you can't provide? Customer service from corporate was very poor as well. This is nice gym but the operators do not care about their customers at all.
I felt I had to write a review because I saw all of the horrible reviews. My family LOVES Lifetime, it's like our second home. My toddlers love the play center. The indoor and outdoor pools are AWESOME!! And, the fitness classes are great! Especially Melissa K and Caressa J - hope you keep them forever! We love the Lifetime Cafe, Nathan is awesome and the food is delicious. I think it's a great price for all the amenities. My only critiques would be to keep the family locker room showers cleaner and give your staff a raise, because their good attitudes and friendly nature deserve it. Of course, not everyone, but most of the people we've met have made it feel like a little community. Oh, and get year-round iced tea! :)
If you try and put your gym membership on hold they will make you come in, they will not allow a call to do so because they want to continue to bill you and blame it on "paperwork". When I asked for a manager all managers were "in a meeting" both times. I love the gym and the facilities but they apparently havent learned that customer service is what keeps companies like Amazon, google, etc on top. Not shady contract and bogus policies just to nickel and dime. I will amend this review if Corporate calls back and simply puts my membership on hold. Its pretty awful that gyms bank on shady contracts and policies just to nickel and dime, be better than that.... I love the facility but cant stand b.s. "policies".
Facility has many amenities, staff has always been great. One very major problem that is going to force me to cancel my long-time membership. My locker has been robbed 3 times in the last several months and my wallet emptied of cash. Always on a Sunday morning before noon. An inside job? Don't know. Word to the wise - don't bring anything of value into this club!
I don't have a membership, I visited with a relative. The place is amazing! Anything you need or want can be found here. The only deal breaker for me was the price. I can get everything I need elsewhere for a third of the cost.
Life Time Fitness is a US Gym based in Beachwood, Ohio. Life Time Fitness is located at 3850 Richmond Rd, Beachwood, OH 44122, USA.
Please contact with Life Time Fitness using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Life Time Fitness opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.